2. Information from our customers
What information do we collect and why?
We collect our customers’ name, email, shipping and billing address, payment details, phone number, IP address and device data.
We need this information to process orders, authentication, and processing payments. We also use this information to improve our Services.
When do we collect this information?
Information is collected when a customer uses or accesses our Services, such as when a customer visits our website, places an order online, over the phone or by sending in a coupon.
3. Information from cookies and similar tracking technology
A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.
We may also use web beacons, tracking technology and other automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
4. When and why do we share Personal Information with third parties?
Personal Information may be shared with third-party vendors to help us conduct marketing and/or advertising campaigns.
Names and addresses may also be rented or sold to charities and other reputable companies. We will not divulge any other data including your email address, phone number, or other Personal Information.
Personal Information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our homepage.
Century Mail will always ask for your consent before sharing your Personal Information with third parties for purposes other than those described in this Section 4.
5. Opting out
You can opt-out from having your name and address rented out or sold to charities or other reputable companies by ticking the box on the coupon when you place your order, contacting our call centre or sending an email to our Customer Service using this form
Additionally, in each generic correspondence sent to you, we will give you simple instructions on how you can unsubscribe from the relevant mailing list by contacting us directly.
If you wish to be removed from our direct mailing list you should contact our call centre or send an email to the address mentioned above.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should, therefore, note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
7. Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
8. Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
9. What do we do with your Personal Information when you terminate your relationship with us?
We will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with the law.
We will continue to store anonymous or anonymised information, such as website visits, without identifiers, in order to improve our Services.
10. How do we keep your Personal Information secure?
We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.
We perform annual audits to ensure our handling of your credit card information aligns with industry guidelines. We are certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and our platform is audited annually by a third-party qualified security assessor.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.
11. Control and access to your Personal Information
You retain all rights to your Personal Information and can access it anytime. In addition, Century Mail takes reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.
If you have any questions about your Personal Information or this policy, or if you would like to make a complaint about how Century Mail processes your personal data, please contact Century Mail using this form
, or by using the contact details below:
| UK Customers || Australian Customers || New Zealand Customers |
| Unit 9, Romsey Industrial Estate, || || |
| Greatbridge Road, || Locked Bag 2000 || PO Box 912021 |
| Romsey, Hampshire SO51 0HR || Somerton VIC 3062 || Victoria Street West Auckland 1142 |
| || || |
| 01794 527476 || 1800 83 84 89 || 0800 55 77 99 |